Robin

Where service and commerce meet

Our mission is to help companies adapt to conversational commerce and build customer intelligence for the brand-new generation of consumers.

The ROBIN Program helps teams improve customer SLAs, work more efficiently, and sell more. Our Growth suite helps you scale. Add more channels, automate more, boost performance & improve CX.

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Services:

ROBIN’s Conversation Console helps in-house customer service teams efficiently manage a high volume of online service and sales conversations - across channels.

ROBIN Business Intelligence products deliver insights to optimize your operation and improve CX.

ROBIN’s Growth Suite Products help customers scale customer service. Add more channels. Automate more. Boost performance. And more.

Our dedicated Expert Coaches use our fully automated KPI console and advanced business intelligence to boost performance, optimize CX, and build customer intelligence.

Client focus:

Medium business

Specialization:

Fashion & Accessories

Home & Deco

Consumer electronics

Toys

Beauty

Sport & Outdoor

B2B

Main clients:

Revolution Beauty

Body & Fit

Fleurop

Soak.co.uk

Regions:

Benelux

Europe

Specializations

Coaching & training:

Customer Service Management