Learn more about eDesk
eDesk is a leading customer support platform designed for eCommerce businesses. It centralizes customer inquiries from all your sales channels including Amazon, eBay, Shopify, and 250+ other native integrations - into a single, easy-to-use dashboard with built-in product, ticket, and order context. AI-powered tools automate repetitive tasks, deliver smart reply suggestions, and ensure faster, accurate responses. eDesk helps eCommerce businesses boost conversions, reduce returns, & turn customer support into a growth engine.
Why choose eDesk?
Centralized customer support: Combines all customer inquiries from marketplaces, webstores, and communication channels into a single dashboard for streamlined operations.
AI-powered automation: Accelerates response times with smart tools like AI Smart Reply and AI Agent Assist, reducing workload and boosting productivity.
Intelligent engagement: Drives growth and customer loyalty with tools like Pre-sales and Chatbot, converting browsers into buyers, wherever you sell.
Enhanced feedback management: Automates review requests and manages negative feedback effectively, helping maintain and improve your online reputation.
