Privacy Notice

ChannelEngine, located at Vondellaan 47, 2332 AA Leiden, is responsible for the processing of personal data as reflected in this privacy notice.

Personal data that we can process

ChannelEngine processes the personal data of our users because they use our services and/or because they provide these to us. Below you will find an overview of the personal data we may process:

When you visit our website:

  • IP address;
  • Information about your activities on our website;
  • Internet browser and device type;
  • In case of a contact request;
  • First and last name;
  • Email address;
  • Phone number.


ChannelEngine uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone on your first visit to this website. When you visited our website for the first time, we already informed you about these cookies and asked you for permission to place them. You can choose your preferences with regards to the cookies by accessing the cookie settings (link) on this website. You may unsubscribe from cookies by setting your internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored through your browser’s settings. However, if cookies are not accepted, certain services or elements of the site may not function optimally. Visit our Cookie statement for more information on the types of cookies and other trackers we use on this website.

Lawfulness of processing

Processing shall be lawful only if and to the extent that at least one of the following applies:

  • The data subject has given consent to the processing of his or her personal data for one or more specific purposes;
  • Processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;
  • Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Special and/or sensitive personal data that we process

Our website and/or service does not have the intention to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is over 16 years old. We, therefore, recommend that parents are involved in their children’s online activities in order to prevent data from being collected about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at and we will delete that information.

For what purpose and on what basis do we process personal data?

ChannelEngine processes your personal data for the following purposes:

  • Send our newsletter;
  • To be able to call or email you if this is necessary in order to be able to perform our services;
  • Inform you about changes in our services and products;
  • In order to be able to execute our services;
  • ChannelEngine analyses your behavior on the website in order to improve the website and tailor the range of products and services to your preferences;
  • ChannelEngine also processes personal data if we are legally obligated to do so, such as the data we need for our taxes.

Retention period

The personal data will be stored for a maximum of 2 years after your visit to the website.

Sharing of personal data with third parties

ChannelEngine will share your personal data with various third parties if this is necessary for the performance of the agreement and in order to comply with any legal obligation. With companies that process your data on our behalf, we enter into a processing agreement to ensure the same level of security and confidentiality of your data. ChannelEngine shall remain responsible for these processing operations.

Your Rights

You have the right to access, correct, or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by ChannelEngine, and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or to another organization you have mentioned. You can send a request for access, correction, deletion, or data transfer of your personal data or for the withdrawal of your consent or objection to the processing of your personal data to

In order to be sure that the request for inspection has been made by you, we ask you to send us a copy of your identity document with the request. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Social Security number (BSN) in black. This is to protect your privacy. We will respond to your request as soon as possible but within four weeks.

ChannelEngine would also like to point out to you that you have the opportunity to lodge a complaint with the national supervisory authority, the Personal Data Authority. You can do this via the following link:

Automated decision making

We may in some cases use automated decision-making if it is authorized by legislation, if you have provided explicit consent or if it is necessary for the performance of a contract. You can always request a manual decision-making process instead, express your opinion, or contest a decision based solely on automated processing, including profiling, if such a decision would produce legal effects or otherwise similarly significantly affect you.

When using automated decision-making we will provide you with further information about the logic involved, as well as the significance and the envisaged consequences to you.

How we protect personal data

ChannelEngine takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unauthorized disclosure, and unauthorized alteration. If you have the impression that your data is not secure or there are indications of misuse, please contact us at
Vondellaan 47, 2332 AA Leiden
+3171 5288795


ChannelEngine preserves the right to change parts of this Privacy Notice at any time. Read this Privacy Notice on a regular basis, to keep up to date with any changes.

Version number 1.1