Are you known to be very customer-oriented? Are you able to analyse a problem and assess whether you can solve something yourself or if it is better to escalate it? Would you like to use these qualities in an international, fast-growing tech scale-up where you can learn a lot and you will develop quickly? Then this vacancy is right for you!
We are looking for a Technical Support Engineer who answers customer questions and ensures that issues will be resolved. This can vary from indicating why a product does not appear on Bol.com, to going through the code step by step and making a hotfix for a bug found there.
You are our first point of contact for all (technical) questions from our customers, both by e-mail and by phone. You analyse problems and solve them as quickly as possible or explain to the customer which action is needed. If necessary, you escalate an issue to 2nd level tech support or refer a customer to the responsible customer success manager for advice on how to use ChannelEngine effectively. You will monitor issues from entry to resolution and of course keep the customer well informed of the status. You also proactively make proposals for general technical improvements in order to avoid similar issues in the future. You create and maintain internal documentation about how to deal with common technical issues and problems.
ChannelEngine is a fast-growing SaaS platform that links webshops, ERP’s and any other systems to European online marketplaces. Major players such as Amazon, Bol.com, eBay, Cdiscount, Carrefour, Blokker and many others are partners of ours. In addition, we work for beautiful renowned clients such as Travelbags, Body & Fit, and Nelson Shoes.
With the use of Through ChannelEngine, a company can offer its products directly online on multiple marketplaces at the same time. Orders are collected from the marketplaces and transferred to shot in the environment of a customer for further processing. The handling of feedback of a shipment is then also done by ChannelEngine, allowing the entire process to be automated in an easy way. Sales on marketplaces can be further optimized through the use of advanced toolings available within ChannelEngine.
This is the time to get in. Please send us your resume and a detailed cover letter that explains why you’d be a good fit for the team.