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Technical Support Engineer

E-commerce marketplace Saas-platform

32 tot 40 uur

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Your mission: to turn a customer with a problem in to a happy customer in no time

Are you known to be very customer-oriented? Are you able to analyse a problem and assess whether you can solve something yourself or if it is better to escalate it? Would you like to use these qualities in an international, fast-growing tech scale-up where you can learn a lot and you will develop quickly? Then this vacancy is right for you!

We are looking for a Technical Support Engineer who answers customer questions and ensures that issues will be resolved. This can vary from indicating why a product does not appear on Bol.com, to going through the code step by step and making a hotfix for a bug found there.

What are you going to do?

You are our first point of contact for all (technical) questions from our customers, both by e-mail and by phone. You analyse problems and solve them as quickly as possible or explain to the customer which action is needed. If necessary, you escalate an issue to 2nd level tech support or refer a customer to the responsible customer success manager for advice on how to use ChannelEngine effectively. You will monitor issues from entry to resolution and of course keep the customer well informed of the status. You also proactively make proposals for general technical improvements in order to avoid similar issues in the future. You create and maintain internal documentation about how to deal with common technical issues and problems.

What does ChannelEngine have to offer you?

  • A very steep learning curve; in this role you work together with experienced support-, customer success- and development colleagues
  • The opportunity to further develop yourself in the field of customer contact, technology and e-commerce
  • Working for a company that is leading the world of e-commerce and online marketplaces. You grow along with a fast-growing company with international ambitions
  • The chance to find out which way you want to develop your career: towards  commercial or tech functions
  • Exciting opportunities to experience and grow into new role functions such as Technical Project Manager, 2nd Level Tech Support, Development, Customer Success, etc.
  • A lot of freedom! Whether it is about being able to outpick up your bright ideas or decide upon your working hours
  • We take you and your personal development very seriously
  • Last but not least: a very social and passionate team with humour. We have lunch with colleagues and we like to do fun things together

What are we looking for?

  • You have completed an ICT or technical education at MBO or HBO level
  • You are familiar with data formats such as XML, CSV (and JSON)
  • You have an affinity with technology and know how the Internet works (know your memes)
  • You have experience with SQL-queries and can execute (simple) queries on a database
  • You speak to both technically and non-technically versed customers and you’re able to adapt your story to the knowledge level of the customer
  • You can analyse, identify and solve problems or in complex cases, translate issues into a concrete assignment for the developers
  • Excellent communication skills, both writing and verbal (English and at least one other language)
  • You are open to learn new things
  • Our ideal candidate has experience with e-commerce systems such as Magento, Woocommerce and Prestashop. If you also have experience with tools like VIsual Studio, Version Management and MSSQL Server Management then that’s great!

Who are we?

ChannelEngine is a fast-growing SaaS platform that links webshops, ERP’s and any other systems to European online marketplaces. Major players such as Amazon, Bol.com, eBay, Cdiscount, Carrefour, Blokker and many others are partners of ours. In addition, we work for beautiful  renowned clients such as Travelbags, Body & Fit, and Nelson Shoes.

With the use of Through ChannelEngine, a company can offer its products directly online on multiple marketplaces at the same time. Orders are collected from the marketplaces and transferred to shot in the environment of a customer for further processing. The handling of feedback of a shipment is then also done by ChannelEngine, allowing the entire process to be automated in an easy way. Sales on marketplaces can be further optimized through the use of advanced toolings available within ChannelEngine.

Ready to go?

This is the time to get in. Please send us your resume and a detailed cover letter that explains why you’d be a good fit for the team.

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