Technical Support Engineer

E-commerce marketplace Saas-platform

32 - 40 hours

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Are you known to be very customer-oriented? Are you able to analyse a problem and assess whether you can solve something yourself or if it is better to escalate it? Would you like to use these qualities in an international, fast-growing tech scale-up where you can learn a lot, and you will develop quickly? Then this vacancy is right for you! We are looking for a Technical Support Engineer who answers customer questions and resolves issues. The questions are very diverse. You enjoy getting to the bottom of a problem and find the right solution.

Your challenges

  • You are the first point of contact for all (technical) questions from our customers, both by e-mail and telephone.
  • You analyze problems and solve them as quickly as possible or explain to the customer what action is needed. If necessary, you escalate an issue to 2nd level tech support or refer a customer to Customer Success for advice on how to use ChannelEngine successfully.
  • You will monitor issues from entry to resolution and of course, keep the customer well informed of the status.
  • You proactively suggest general technical improvements to avoid similar issues in the future.
  • You create and maintain internal documentation on how to deal with common technical issues and problems.

What does ChannelEngine have to offer you?

  • A very steep learning curve; in this role, you work together with experienced support-, customer success- and development colleagues.
  • The opportunity to further develop yourself in the field of customer contact, technology and e-commerce
  • Working for a company that is leading the world of e-commerce and online marketplaces. You grow along with a fast-growing company with international ambitions.
  • Exciting opportunities to experience and grow into new functions such as Technical Project Manager, 2nd Level Tech Support, Development, Customer Success, etc
  • Lots of freedom! Whether it is about being able to out pick up your bright ideas straight away or about your working hours
  • We take you and your personal development very seriously

Who are you?

  • You are tech-savvy and like to work with the newest innovative tools
  • You have completed an ICT or technical education at MBO or HBO level
  • You are familiar with data formats such as XML, CSV (and JSON)
  • You have experience with APIs
  • You have experience with SQL-queries and can execute (simple) queries on a database
  • You speak to both technically and non-technically versed customers, and you’re able to adapt your story to the knowledge level of the customer
  • You can analyse, identify and solve problems or in complex cases, translate issues into a concrete assignment for the developers
  • Excellent communication skills, both writing and verbal (English, Dutch, and preferably one other language)
  • You are open to learning new things
  • Our ideal candidate has experience with e-commerce systems such as Magento, Woocommerce and Prestashop.

What is ChannelEngine?

ChannelEngine is a fast-growing SaaS solution, offering leading brands, distributors and retailers of all industries a solution to connect their systems to most important international Marketplaces and sales channels while optimizing sales, minimizing time and maximizing profit and reach.

ChannelEngine's story began in 2013 when it became undeniable that marketplaces were going to be one of the most important elements of the global e-commerce market. We saw an opportunity to make these powerful platforms available to any business. Our 15+ years of e-commerce experience helped us build the most complete marketplace management suite and now, 7 years later, we facilitate the sale of over 6 million products from 2000 brands to over 100 marketplaces. Our platform is used by many strong and well-known companies. Some of the many great names we work for are JBL, Bugaboo, Brabantia, Brunotti, Hunkemöller, RB (Finish, Airwick, Durex, Nurofen), Body & Fit, Nelson, Libbey, Signify, Staples, Polaroid, and many more.

ChannelEngine is growing at an extremely rapid pace and currently covers Channels in Europe, US, Canada and Mexico and is currently on a mission to cover the globe.

Do you like change and innovation? Are you looking for high energy and driven people to work with and achieve ambitious goals together while having fun? Are you ready to grow with us? Don’t hesitate to send in your application!

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