Customer Onboarding Specialist

32 to 40 hours

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Your mission: connecting our new customers to our platform as quickly as possible and making them successful in selling on international marketplaces

Would you like to work at a fast-growing tech scale-up where you are guaranteed to show a steep learning curve and work in an informal, but above all professional team? Gain valuable experience in both commerce and tech? Then ChannelEngine is where you want to be!

We are looking for a Customer Onboarding Specialist who will connect the systems of new customers to our platform as smoothly and quickly as possible by using our ready-built plugins. Once connected, you support our customers by answering all their questions on how to use ChannelEngine.

What are you going to do?

After our sales team signed a client, you will supervise the onboarding process. The process usually starts by connecting the system of the customer to ChannelEngine. After this, you will coach and train the client in setting up the account. You will keep a close eye on whether everything runs smoothly and you check, for example, whether the orders end up properly in the customer's systems. Once up and running, you assist customers with questions regarding the use of ChannelEngine. ChannelEngine is continuously improving processes, customer information, and software. You proactively give your input to realize these improvements.

What does ChannelEngine have to offer you?

  • Number 1: working at a company that is at the forefront of the world of e-commerce and online marketplaces. You grow along with a fast-growing scale-up.
  • Lots of freedom! Whether it is about being able to pick up your bright ideas straight away or decide upon your working hours
  • A challenging role: you will get energy from switching quickly between various clients and different types of projects and activities.
  • Exciting opportunities to experience and grow into new functions such as Technical Support, Development, Customer Success, etc.
  • Last but not least: a very social and passionate team with humor. We have lunch with colleagues, and we like to do fun activities together!

Who are we looking for?

  • You have obtained a bachelor's degree
  • You are smart, proactive and you don't let some frenzy knock you out of the field
  • You have an affinity with technology and know-how the Internet works
  • You have a proficient level of English and Dutch, both in spoken and written form
  • You enjoy communicating with clients and are a team player
  • You are organized and can manage different projects at once
  • You can quickly analyze customer issues and determine what/who is needed to resolve an issue
  • You like to work on improving customer information (video or written content) to make the onboarding process faster and easier

Who are we?

ChannelEngine is a fast-growing SaaS platform that links webshops, ERPs and any other systems to European online marketplaces. Major players such as Amazon, Bol.com, eBay, Cdiscount, Carrefour, Blokker and many others are partners of ours. We work for renowned clients such as Travelbags, Body & Fit, and Nelson Shoes.

With the use of ChannelEngine, a company can offer its products directly online on multiple marketplaces at the same time. Orders are collected from the marketplaces and transferred to the environment of a customer for further processing. The handling of a shipment is then also done by ChannelEngine, allowing the entire process to be automated easily. Sales on marketplaces can be further optimized through the use of advanced tooling available within ChannelEngine.

Ready to go?

This is the time to get in. Please send your CV and a personal motivation to jobs@channelengine.com