Accountengineer / Customer Onboarding Specialist

32 to 40 hours

- 1
- 2
- 4
- 5
- 3

Your mission: connecting our new customers to our platform as quickly as possible and making them successful in selling on international marketplaces

Would you like to start your career at a fast-growing tech scale-up where you are guaranteed to show a steep learning curve and work in an informal, but above all professional team? Gaining valuable experience at the intersection of commerce and tech? Then ChannelEngine is exactly where you want to be!

We are looking for a Customer Support employee who will connect the systems of new customers to our platform as smoothly and quickly as possible using our ready-built plugins Once connected, you will support customers with all their questions regarding the use of ChannelEngine.

What are you going to do?

After our sales team signed a client, you will supervise the onboarding process. For small to medium-sized clients this usually starts with installing a plugin. After this, you will coach and train them in setting up their accounts. You will keep a close eye on whether everything runs smoothly and you check, for example, whether the orders end up properly in the customer's systems. Once up and running you assist customers with questions regarding the use of ChannelEngine. ChannelEngine is continuously improving processes, customer information, and our software. You proactively give your input to realize these improvements.

What does ChannelEngine have to offer you?

  • Number 1: working at a company that is at the forefront of the world of e-commerce and online marketplaces. You grow along with a fast-growing scale-up.
  • A lot of freedom! Whether it is about being able to work out your bright ideas or decide upon your own working hours
  • A challenging role where you will get energy from switching quickly between various clients and different types of projects and activities.
  • The chance to find out which way you want to develop your career: towards  commercial or tech functions
  • Exciting opportunities to experience and grow into new role functions such as Technical Project Manager, Development, Customer Success, etc.
  • Last but not least: a very social and passionate team with humor. We have lunch with colleagues and we like to do fun activities together!

What are we looking for?

  • You have completed an ICT education or obtained a bachelor's degree
  • You are smart, proactive and you don't let some frenzy knock you out of the field
  • You have an affinity with technology and know-how the Internet works
  • You have a proficient level of English and Dutch, both in spoken and written form
  • You enjoy communicating with clients and are a team player
  • You are organized and can manage different projects at once
  • You are able to quickly analyze customer issues and determine what/who is needed to resolve an issue
  • You like to work on improving customer information (video or written content) in order to make the onboarding process faster and easier

Who are we?

ChannelEngine is a fast-growing SaaS platform that links webshops, ERPs and any other systems to European online marketplaces. Major players such as Amazon, Bol.com, eBay, Cdiscount, Carrefour, Blokker and many others are partners of ours. We work for renowned clients such as Travelbags, Body & Fit, and Nelson Shoes.

With the use of ChannelEngine, a company can offer its products directly online on multiple marketplaces at the same time. Orders are collected from the marketplaces and transferred to the environment of a customer for further processing. The handling of a shipment is then also done by ChannelEngine, allowing the entire process to be automated in an easy way. Sales on marketplaces can be further optimized through the use of advanced tooling available within ChannelEngine.

Ready to go?

Jetzt ist der richtige Zeitpunkt, um einzusteigen. Bitte senden Sie uns Ihren Lebenslauf und ein persönliches Anschreiben per Mail au jobs@channelengine.com zu.

Bewerben Sie sich auf Ihren Traumjob